JD.com’s Retail Delivery Service

 

Founded in 1998, JD.com is China’s largest online retailer and the biggest internet company (by revenue). They pride themselves in having quick delivery times and genuine, quality products. They carry things life groceries, electronics, and toiletries. They serve over one billion customers with same-day or next-day delivery. They are also apart of the Fortune Global 500. Being such a larger retailer gives them insight into what customers want and need.

 

A new study was conducted by JD.com, Walmart, Tencent and JD Daojia that states that Chinese shoppers like to buy their groceries online. They purchase things like flowers, fresh seafood, and craft beer. Over 15% of the Chinese prefer to purchase their groceries online, compared to only 9% of Americans.

 

While only 1,774 people were interviewed in this survey, 67% said that they regularly shop with companies like JD Daoija. These companies can deliver items from local stores in under an hour. Chinese shoppers also greatly value the authenticity of a product. When shopping online, they appreciate the speed of delivery, the service after the sale, and the variety of products that they are able to purchase. See Related Link for additional information.

 

JD Daoija has a “Boundaryless Retail” vision that enables customers to be able to shop whenever, wherever, and have their items delivered wherever they would like. By keeping up with customer demands, they can remain relevant for some time to come. This means collaborating with different retailers so that they can consistently increase their inventory. They must also watch the time of delivery. Keeping delivery times short will help with customer satisfaction.

 

Walmart is a very large retailer that understands that joining brick and mortar stores with online shopping is the future of sales. JD partnered with Walmart in 2016. Currently, there are 180 offline Walmart stores that ship items for JD. If the customer is located closer to an offline Walmart, their items will come from them instead of a JD warehouse. This partnership can prove to be very beneficial for both companies and the customers that they serve.

 

For title: https://boards.greenhouse.io/jdcom